Frequently Asked Questions

Getting to know us

We understand that seeking therapy can sometimes be an intimidating process, and it can be helpful to have some questions answered in advance. That's why we'd like to invite you to explore our FAQ section, where you'll find answers to some of the most common quest…

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Finding a qualified therapist.

Having worked for years providing wrap around services in addition to private practice, the most common desires I have found with parents seeking mental health services distills down to these points.

Experience: Parents often prefer therapists who have experience…

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Clinician Client Relationship

It is always important to establish each of our roles to building on the relationship.
In clinical speak this is called a "therapeutic alliance". The building of this alliance/relationship is a foundational component of successful therapy, as it establishes the b…

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What forms of payment?

As a private-pay only counseling service, Metanoia Counseling Services accepts all major Credit/Debit cards, plus both Flexible Savings Account (FSA) & Healthcare Spending Account (HSA) in the form of a VISA card. We also accept cash or checks. 

Unfortunately, we…

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Do you accept insurance?

Metanoia Counseling Services (MCS), LLC is a private pay only counseling service, as health insurance is not accepted. To understand why,  below are six (6) important reasons it may be in the best interest of clients to pay for services directly, rather than use i…

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When are payments processed?

Session payments are processed at the end of the day, between 12am to 2am, following your appointment.

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If there was an error in payment & I was overcharged, can I receive a refund?

Yes. If it is found that the payment system that MCS uses overcharged you, for whatever reason, he will gladly submit a request to refund you the difference. Refunds can only be made with the card that was entered into your individual record, which was used for pa…

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If I was not satisfied with my session, am I entitled to a full refund?

No. At the end of your session, payment is expected to be processed. If you are unsatisfied with the services MCS has rendered, you have the right to either

a) Terminate services, at any given time.

b) Make a request from MCS to provide you with a list of other th…

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How much does each session cost?

Metanoia Counseling Services (MCS) offers a simple, straight forward price for his services. Please visit the Fees pag e to review counseling service fees.

Even with MCS straight forward pricing, you have the right to receive a “Good Faith Estimate” explaining th…

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What happens if I arrive late to my appointment, will I be charged a late fee?

No, Metanoia Counseling Service does not charge late fees. You are still held responsible for paying the fee for MCS service as the day & time you scheduled was booked exclusively for you, and only you. MCS provides all clients with a grace period, and is willing …

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Is there a policy around cancellation/rescheduling a session? If so, is there a fee?

Everyone is entitled to cancel/reschedule their session for whatever reason. All clients must contact MCS (phone call/email) to put in such request within 48 hours of their scheduled appointment. If this request is received before 48 hours, there is no fee. Howeve…

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